Rules for Penalty against Non-compliance on ECHEMI
These Rules are formulated in order to better regulate the operation order of www.echemi.com, purify its ecological environment and protect the legitimate rights and interests of buyers and sellers. The rules are scheduled to take effect on October 14, 2024. The specific effective time is subject to the platform announcement.
I.Scope of Application and Definition
1.These Rules are applicable to all users registered with Echemi.com (hereinafter collectively referred to as "users"). Uers are equal in the application of ECHEMI's penalties for non-compliance. If the user does not agree to the changes, you should immediately stop using ECHEMI's services or products.
2. Penalty for non-compliance refers to a disciplinary measure taken by Echemi.com against the non-compliance of a user.
II.Procedures for Penalty against Non-compliance
1. The sources of non-compliant information on ECHEMI include (complaint/report channels):
(1) Random inspection by ECHEMI;
(2) The notification and notice of the administrative authorities;
(3) The legal instruments of the judicial organs;
(4) Complaints and reports;
(5) News media exposure;
(6) Other channels that comply with applicable laws and regulations.
2.Determination of non-compliance
(1)By any state administrative body or judicial authority;
(2)By ECHEMI;
(3)By a third party other than ECHEMI on a reasonable basis.
3.Notice
ECHEMI usually notifies users of penalties for non-compliance by means, including but not limited to message, and email, except for special scenarios.
4.Non-compliance appeal and penalty revocation
(1) ECHEMI will remove or partially remove penalties depending on how users rectify their non-compliance in conduct, products, and information.
(2) A user may appeal against an appealable penalty within a specified time limit. ECHEMI will approve or reject the appeal upon review of the appeal information. If the appeal is approved, the penalty will be revoked. If the user fails to appeal within the specified time limit or its appeal is rejected, the penalty will remain effective.
III.Conditions and Scope of Complaint / Report Acceptance
1.All complaints /reports will only be accepted by ECHEMI if the following conditions are also met:
(1)The complainant should be a registered user of ECHEMI (www.echemi.com) and the transaction dispute arises after an enquiry or quotation;
(2)The complainant involved in intellectual property infringement complaints must be the owner of the trademark, patent or information, and does not accept complaints from third parties;
(3)The user shall initiate a complaint within the prescribed time limit;
(4)There is a clear and specific complaint request, facts and reasons;
(5)Provide necessary, accurate and detailed factual basis and materials;
(6)Other conditions that ECHEMI considers to be met.
2.The scope of complaints/infringements accepted by ECHEMI includes:
(1)Either party to the transaction has spoken or acted improperly;
(2)The buyer of the transaction complained that the seller did not deliver or delayed the shipment;
(3)The buyer complained about the seller's failure to perform the contract;
(4)The buyer of the transaction complained that the quantity or quality of the goods it received was not in conformity with the agreement;
(5)The buyer fails to pay in time or maliciously refuses to pay in the transaction;
(6)Users have the behavior of spamming false information;
(7)Users publish or describe information or inquiries about prohibited goods
(8)Intellectual property rights infringement (including but not limited to trademark rights, patent rights, image theft, information ownership and other legal rights) and other infringement /complaint behavior determined by platforms;
(9)Other situations where a breach of contract by one party causes direct losses to the other party or ECHEMI.
IV.Complaint / Report Handling Process
1.Receiving and recording of complaints
(1)In case of any transaction dispute between the buyer and the seller during the performance of the transaction, the seller and the buyer shall first settle the dispute through negotiation. If the parties fail to negotiate or reach an agreement through negotiation, they may apply to the ECHEMI platform for intervention.
(2)The complainant may send the complaint information to ECHEMI, including but not limited to the name of the party complained against, the cause of the complaint, and relevant supporting materials. If the complaint meets the criteria for acceptance and falls within the scope of acceptance, ECHEMI will intervene upon receipt of the application.
a, Intellectual property infringement complaints should be provided: the company name of the complained party, the link to the store, the violation of the infringement involved information, the complainant's intellectual property proof, such as: trademark registration certificate / trademark registration certificate / patent inquiry website of the State Intellectual Property Office / patent certificate/ relevant patent documents/ original certificate of information ownership/ image copyright information and other relevant certificates, as well as the contact information of the complainant;
b, Order dispute complaints need to provide: supplier's/ buyer's company name, product name, Cas No., order quantity, order amount, payment screenshot, proof of effective communication screenshot (proof of order dispute behavior), communication tools with supplier/ buyer, contact information of complainant, contact information of respondent, and description of order dispute (if it is related to product quality issues, the certificate of the third party testing institution of the product is required);
c, Spamming false information complaints / reports need to provide: involved stores, commodity or inquiry links, false propaganda content, communication records of both parties and other supporting materials;
d, To publish or describe information or inquiries about prohibited goods need to provide: links to the stores, products or inquiries involved.
e, Any complaints / reports made by users (buyers and suppliers) of the ECHEMI against other users of the platform by any means, such as complaints / reports channels, telephone, email, official account or other third-party communication methods, will be submitted to ECHEMI.COM Customer Service Team for processing, filing and recording, and feedback results to customers in time. The content of the record includes the name of the user, the name of the complained user, the nature of the complaint, the summary of the complaint content and the result of the solution, etc.
2.Principles for handling complaints / reports
(1)If the complainant contacts the ECHEMI Platform to make a complaint / report, the complainant recognizes and accepts that the ECHEMI acts as an independent third party to coordinate the settlement of disputes and conflicts between the two parties, and ECHEMI has the right to request relevant evidence from either party in accordance with these Rules, and has the right to conduct formal review of the evidence submitted by one party only in the capacity of an ordinary person. And make a decision based on that evidence. At the same time, ECHEMI has the discretion to decide whether to participate in the settlement of disputes.
(2)If a party initiates a valid complaint and ECHEMI has reviewed and agreed to accept it, ECHEMI will make a decision on the judgment and closure of the complaint based on the relevant evidentiary materials submitted by both parties. If either party fails to submit evidentiary materials within the prescribed time, fails to fully state its claims, or has altered, forged or altered evidentiary materials, ECHEMI has the right to make a decision directly. At the same time, ECHEMI reserves the right to suspend or close the use rights or accounts of the responsible party on the ECHEMI Platform without refunding the service fee during the suspension or closure period, and has the right to publicize and other treatment on the ECHEMI website and/or other media.
(3)Both parties to the complaint shall provide relevant materials to ECHEMI within the prescribed time in accordance with the principle of "who claims who provides evidence" to prove their claims, otherwise they shall bear the consequences of failure to provide evidence.
(4)The complainant shall guarantee the authenticity and legality of the evidence submitted by him/her and bear the risk/liability for the inauthenticity of the evidence provided by him and the other party. ECHEMI shall not be liable for any liability arising from the inaccuracy of the evidence submitted by a party.
(5)ECHEMI is not a state authority such as a judicial authority, the complaining party and the complained party shall fully understand and expressly agree that: ECHEMI has limited ability to identify evidence and handle disputes. The acceptance and handling of disputes and complaints are solely based on the authorization of the complaining party, and there is no guarantee that the processing results will meet the expectations of the complaining party, nor does ECHEMI bear any responsibility for its flawed or even wrong payment, continued delivery and other processing decisions. If the complaint is established, the treatment of the complained party shall be limited to the punishment within the scope of ECHEMI's services. ECHEMI has no enforceability to enforce the delivery, refund and other requests requested by the complaining party. If the complainants are dissatisfied with the processing result of ECHEMI, they shall take legal action through the relevant judicial organs according to the contract between the two parties. ECHEMI will provide the necessary assistance to the parties to the complaint as requested by the judicial authorities.
3.Execution of handling results
(1)If the complainant withdraws the complaint due to a settlement or understanding reached by the parties to the dispute, ECHEMI shall have the right to waive the penalty against the complained party, except where the complaint is withdrawn due to inappropriate inducements, threats, coercion, etc., or ECHEMI deems it inappropriate to waive the complaint.
(2)The penalty imposed by ECHEMI shall not exempt the buyer and seller from all responsibilities for compensation and other responsibilities under laws and regulations, other agreements between the buyer and seller, and the contract between the buyer and seller and ECHEMI.
(3)After ECHEMI has made the handling results, either party may file a lawsuit/arbitration within the agreed time limit. If the judgment/award is inconsistent with the judgment/award of ECHEMI, the judgment/award shall be the basis for enforcement. Once the court judgment/arbitration award takes effect, both parties agree to provide ECHEMI with a copy of the judgment/award, and both parties shall voluntarily and consciously implement the judgment/award, if one party fails to perform, the other party may apply to the court for enforcement.
(4)If any party files a lawsuit or arbitration before initiating a valid complaint or during ECHEMI's intervention in mediation, ECHEMI will not accept the complaint application or immediately stop the mediation. If litigation or arbitration is initiated after the agreed time limit, even if the court judgment/arbitration award is inconsistent with ECHEMI's handling results, the matter shall be resolved by both parties themselves. Both parties agree not to raise any claims against ECHEMI and agree to indemnify ECHEMI.
V. Violations Types and Penalty Measures
1.Violation types and ECHEMI penalty handling standards
At present, ECHEMI mainly calculates the penalty for violations in the form of cumulative penalty points. Different types of violations correspond to different handling rules, and the punishment is handled according to the different results after ECHEMI coordination. The rules involved in the platform punishment include: ECHEMI Platform Complaint Penalty Rules, Announcement on the list of prohibited sales of Prohibited and Controlled Items on ECHEMI, Rules of Restriction for Prohibited Products Trading, Rule for Prohibition of Selling Illicit Drugs, Drug Precursors and Other Prohibited Items and Reference, and intellectual property infringement rules, all the above acts are uniformly punished by the cumulative deduction system.
|
Violation Types |
Violation Actions |
Violation Actions Specific |
ECHEMI Penalty Handling Standards |
|
Order Disputes |
Inappropriate Comments or Behavior |
In the process of transaction and communication between the two sides, there are contents of the nature of insult, slander, rumor spreading and inciting hatred. |
ECHEMI will contact both parties to the dispute as soon as possible to understand the problems in the communication and collect relevant evidence for dispute settlement. |
|
Failure to Perform Contractual Agreement |
1. The goods actually delivered by the seller do not meet the agreed requirement in the transaction contract (including but not limited to, the material/component content/category/safety standard of the goods not corresponding to the agreed requirements, the loss of the major functions or unavailability for use of the goods, quality not up to standard, short shipment); |
1. It is recommended that both parties to the dispute coordinate and resolve the dispute on their own. If the resolution fails, contact ECHEMI. |
|
|
Delayed Delivery |
1. The seller has delivered the goods when the dispute is accepted, but the seller has not delivered the goods within the time limit agreed by the transaction contract or both parties; |
1. ECHEMI will contact both parties to the dispute asap, collect information related to the order and understand the situation of the complaint order, and handle the dispute. |
|
|
Goods not Received |
The seller has delivered the goods but the buyer has not received them. |
1. ECHEMI will contact both parties to the dispute asap, collect information related to the order and understand the situation of the complaint order, and handle the dispute. |
|
|
Provide False Credentials |
In violation of laws and regulations or the rules of the platform, providing forged, false, altered evidence or using others' credentials in the process of dispute negotiation or dispute settlement. |
1. ECHEMI will determine whether there is any violation according to the tripartite evaluation, and deduct points or punish according to the rules of the platform. |
|
|
Fraud |
1. If the seller refuses to deliver the goods after receiving the payment for the order from the buyer and refuses to refund the payment to the buyer, the supplier shall be deemed to have cheated the buyer; |
1. It is recommended that both parties to the dispute coordinate and resolve the dispute on their own. If the resolution fails, contact ECHEMI. |
|
|
Intellectual Property Infringement Disputes |
Trademark Infringement |
The published goods or information is suspected of improper use of the trademark rights of others, or cause unfair competition. |
1. The complainant is the trademark owner and does not accept complaints from third parties. |
|
Patent Infringement |
The products or information published are suspected of improper use of others' patent rights, or acts that cause unfair competition. |
1. The complainant is the patent owner and does not accept complaints from third parties. |
|
|
Identity Infringement |
The act of using other people's information without the authorization of the information owner, including but not limited to unfair competition of enterprise name, fraudulent use of others' contact information, fraudulent use of others' certificates, fraudulent use of enterprise office information, etc. |
1. The complainant is the information owner and does not accept complaints from third parties. |
|
|
Image Infringement |
The act of publishing images without the permission of the owner. |
1. The complainant is the image owner and does not accept complaints from third parties. |
|
|
Post Prohibited Product Information |
Post or Describe Product Information that is Prohibited from being Sold on ECHEMI |
Psychotropic and Narcotic Products and Drug Related Products Related Regulations involve: |
1. ECHEMI gives new users the opportunity to remind them of two violations without deduction of points for certain violation actions, but from the third violation, they will be dealt with according to the penalty rules of the platform. |
|
Non-medicinal Used Psychotropic and Narcotic Products and Drug Related Products Related Regulations involve: |
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Highly Toxic, Easily Explosive, DEA Products and Controlled Substances List involve Regulations: |
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|
Stimulants Related Regulations involve: |
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|
Conduct Illegal Operations by Using Platform Vulnerabilities |
1. Malicious word changes and dismantling of words to publish banned product information; 2. Malicious split or use fake Cas No. and product name in the position of Cas No. / Product name/ Product keyword/ detail description and product name; 3. Use personal means to maliciously circumvent system review and display prohibited information on all prohibited and restricted products in product pictures, company display information, etc. 4. Release information on prohibited products such as medical equipment and machine, and finished drugs. |
||
|
Publish Inquiries for Prohibited Products |
Post or Describe Product Purchasing Information that is Prohibited from being Sold on ECHEMI Platform |
Psychotropic and Narcotic Products and Drug Related Products Related Regulations involve: |
If the facts are established, points or penalties will be deducted according to the rules of the platform. |
|
Spamming False Information |
Post False or Phish Information |
1. The headlines describe violations, false prices, and false MOQs; |
ECHEMI will verify the authenticity of the information as soon as possible and require relevant responsible parties to provide relevant evidence materials. If the facts are established, points or penalties will be deducted according to the rules of the platform. |
|
Refuse to Cooperate with the Mediation or Comply with the Punishment |
Refuse or Fail to Fulfill the Settlement Agreement upon Negotiations, or Refuse to Cooperate with ECHEMI to Solve the Dispute |
1.Refuse or fail to fulfill the settlement agreement upon negotiations or the decision made by ECHEMI in dispute mediation; |
If the facts are established, points or penalties will be deducted according to the rules of the platform. |
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Remarks: |
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2.Penalty Period
The penalty points are accrued over the course of the conduct year, which means that the penalty points are recorded for 365 days for each violation. The user's violation of the deduction will be cleared one year after the date of the deduction (if the violation of the deduction occurs on January 31, 2024, the deduction will be cleared on January 30, 2025), except for the closure of the account due to the deduction of more than 48 points.
3.Penalty Standard for Non-compliance（48 Points Cumulative Deduction System）
|
Complainant |
Respondent |
Violation Types |
Violation Actions Specific |
Responsible Party |
Handling Results |
Point Deduction / Penalty |
|
Buyer Account |
Supplier Account |
Order Disputes |
Inappropriate Comments or Behavior |
Respondent |
Solution provided (first time) |
0 |
|
Solution provided (not the first time) |
1 |
|||||
|
No solution provided |
3 |
|||||
|
Complainant |
Feedback false information |
0 |
||||
|
Failure to Perform Contractual Agreement |
Respondent |
Solution provided |
1 |
|||
|
No solution provided |
3 |
|||||
|
Complainant |
Feedback false information |
48 |
||||
|
Delayed Delivery |
Respondent |
Solution provided |
1 |
|||
|
No solution provided |
3 |
|||||
|
Complainant |
Feedback false information |
0 |
||||
|
Goods not Received |
Respondent |
Solution provided (Force majeure) |
0 |
|||
|
No solution provided (Force majeure) |
1 |
|||||
|
Solution provided (Non-force majeure) |
1 |
|||||
|
No solution provided (Non-force majeure) |
3 |
|||||
|
Complainant |
Feedback false information |
48 |
||||
|
Provide False Certificates |
Respondent |
Providing invalid or irrelevant tracking number and shipping certificates |
6 |
|||
|
Providing forged, false or fictitious evidence |
12 |
|||||
|
Complainant |
Providing forged, false or fictitious evidence |
48 |
||||
|
Fraud |
Respondent |
Solution provided |
12 |
|||
|
No solution provided |
48 |
|||||
|
Complainant |
Feedback false information |
48 |
||||
|
Post Prohibited Product Information |
Post or describe product information that is prohibited from being sold on ECHEMI platform |
Respondent |
Psychotropic and narcotic products and drug related products |
6 |
||
|
Non-medicinal used psychotropic and narcotic products and drug related products |
3 |
|||||
|
Highly Toxic, Easily Explosive, DEA Products and Controlled Substances List |
1 |
|||||
|
Stimulants Related Products |
0.5 |
|||||
|
Malicious word changes and dismantling of words to publish banned product information |
3 |
|||||
|
Intellectual Property Infringement Disputes |
Trademark Infringement |
Respondent |
Serious Violations |
12 |
||
|
General violation (first time) |
0 |
|||||
|
General violation (not the first time) |
3 |
|||||
|
Patent Infringement |
Respondent |
Serious Violations |
12 |
|||
|
General violation (first time) |
0 |
|||||
|
General violation (not the first time) |
3 |
|||||
|
Identity Infringement |
Serious Violations |
48 |
||||
|
General violation (first time) |
0 |
|||||
|
General violation (not the first time) |
6 |
|||||
|
Image Infringement |
Complaint established (first time) |
0 |
||||
|
Complaint established (not the first time) |
2 |
|||||
|
Spamming false information |
Post False or Phish Information |
False Inquiry |
6 |
|||
|
False Company Propaganda |
3 |
|||||
|
False Product Propaganda |
1 |
|||||
|
Phishing Information |
48 |
|||||
|
Non-platform user |
Buyer Account |
Intellectual property infringement disputes |
Identity Infringement |
Respondent |
Serious Violations |
48 |
|
Non-platform user |
Supplier Account |
Intellectual property infringement disputes |
Trademark Infringement |
Respondent |
Serious Violations |
12 |
|
General violation (first time) |
0 |
|||||
|
General violation (not the first time) |
3 |
|||||
|
Patent Infringement |
Serious Violations |
12 |
||||
|
General violation (first time) |
0 |
|||||
|
General violation (not the first time) |
3 |
|||||
|
Identity Infringement |
Serious Violations |
48 |
||||
|
General violation (first time) |
0 |
|||||
|
General violation (not the first time) |
6 |
|||||
|
Image Infringement |
Complaint established (first time) |
0 |
||||
|
Complaint established (not the first time) |
2 |
|||||
|
Spamming False Information |
Publishing False Propaganda |
Respondent |
False Company Propaganda |
3 |
||
|
False Product Propaganda |
1 |
|||||
|
Supplier Account |
Buyer Account |
Order Disputes |
Inappropriate comments or behavior |
Respondent |
Solution provided |
0 |
|
No solution provided |
12 |
|||||
|
Complainant |
Feedback false information |
0 |
||||
|
Failure to perform contractual agreement |
Respondent |
Solution provided |
0 |
|||
|
No solution provided |
48 |
|||||
|
Complainant |
Feedback false information |
1 |
||||
|
Providing false credentials |
Respondent |
Providing forged, false or fictitious evidence |
48 |
|||
|
Complainant |
Providing forged, false or fictitious evidence |
3 |
||||
|
Fraud |
Respondent |
Solution provided |
0 |
|||
|
Underpayment or refusal to pay after receiving the goods |
48 |
|||||
|
Complainant |
Feedback false information |
1 |
||||
|
Publish inquiries for prohibited products |
Post or describe product purchasing information that is prohibited from being sold on ECHEMI platform |
Respondent |
Psychotropic and narcotic products and drug related products |
48 |
||
|
Spamming false information |
Post false or phishing information |
Respondent |
False Inquiry |
48 |
||
|
Phishing Information |
48 |
|||||
|
Supplier Account |
Supplier Account |
Order Disputes |
Inappropriate comments or behavior |
Respondent |
Solution provided (first time) |
0 |
|
Solution provided (not the first time) |
1 |
|||||
|
No solution provided |
3 |
|||||
|
Complainant |
Feedback false information |
0 |
||||
|
Failure to perform contractual agreement |
Respondent |
Solution provided |
1 |
|||
|
No solution provided |
3 |
|||||
|
Complainant |
Feedback false information |
1 |
||||
|
Delayed delivery |
Respondent |
Solution provided |
1 |
|||
|
No solution provided |
3 |
|||||
|
Complainant |
Feedback false information |
0 |
||||
|
Goods not received |
Respondent |
Solution provided (Force majeure) |
0 |
|||
|
No solution provided (Force majeure) |
1 |
|||||
|
Solution provided (Non-force majeure) |
1 |
|||||
|
No solution provided (Non-force majeure) |
3 |
|||||
|
Complainant |
Feedback false information |
1 |
||||
|
Providing false credentials |
Respondent |
Providing invalid or irrelevant tracking number and shipping certificates |
6 |
|||
|
Providing forged, false or fictitious evidence |
12 |
|||||
|
Complainant |
Providing forged, false or fictitious evidence |
3 |
||||
|
Fraud |
Respondent |
Solution provided |
12 |
|||
|
No solution provided |
48 |
|||||
|
Complainant |
Feedback false information |
1 |
||||
|
Intellectual property infringement disputes |
Trademark Infringement |
Respondent |
Serious Violations |
12 |
||
|
General violation (first time) |
0 |
|||||
|
General violation (not the first time) |
3 |
|||||
|
Patent Infringement |
Respondent |
Serious Violations |
12 |
|||
|
General violation (first time) |
0 |
|||||
|
General violation (not the first time) |
3 |
|||||
|
Identity Infringement |
Respondent |
Serious Violations |
48 |
|||
|
General violation (first time) |
0 |
|||||
|
General violation (not the first time) |
6 |
|||||
|
Image Infringement |
Respondent |
Complaint established (first time) |
0 |
|||
|
Complaint established (not the first time) |
2 |
|||||
|
Post prohibited product information |
Post or describe product information that is prohibited from being sold on ECHEMI platform |
Respondent |
Psychotropic and narcotic products and drug related products |
6 |
||
|
Non-medicinal used psychotropic and narcotic products and drug related products |
3 |
|||||
|
Highly Toxic, Easily Explosive, DEA Products and Controlled Substances List |
1 |
|||||
|
Stimulants Related Products |
0.5 |
|||||
|
Publish inquiries for prohibited products |
Post or describe product purchasing information that is prohibited from being sold on ECHEMI platform |
Respondent |
Psychotropic and narcotic products and drug related products |
12 |
||
|
Spamming false information |
Post false or phishing information |
Respondent |
False Inquiry |
6 |
||
|
False Company Propaganda |
3 |
|||||
|
False Product Propaganda |
1 |
|||||
|
Phishing Information |
48 |
|||||
|
ECHEMI |
Supplier Account |
Rule-breaking operations |
Conduct illegal operations by using platform vulnerabilities to post prohibited products information |
Respondent |
Malicious word changes and dismantling of words to publish banned product information |
3 |
|
Release information on prohibited products such as medical equipment and machine, and finished drugs |
3 |
|||||
|
Supplier Account |
Refuse to cooperate with the mediation or comply with the punishment |
Refuse or fail to fulfill the settlement agreement upon negotiations, or refuse to cooperate with ECHEMI to solve the dispute |
Respondent |
Refuse or fail to fulfill the settlement agreement upon negotiations or the decision made by ECHEMI in dispute mediation |
3 |
|
|
Refuse to actively cooperate with the platform for dispute mediation and handling |
3 |
|||||
|
Buyer Account |
Refuse or fail to fulfill the settlement agreement upon negotiations or the decision made by ECHEMI in dispute mediation |
12 |
||||
|
Refuse to actively cooperate with the platform for dispute mediation and handling |
12 |
|||||
|
Supplier Account |
Publish inquiries for prohibited products |
Post or describe product purchasing information that is prohibited from being sold on ECHEMI platform |
Respondent |
Psychotropic and narcotic products and drug related products |
12 |
|
|
Buyer Account |
Respondent |
Psychotropic and narcotic products and drug related products |
48 |
|||
|
Supplier Account |
Post prohibited product information |
Post or describe product information that is prohibited from being sold on ECHEMI platform |
Respondent |
Psychotropic and narcotic products and drug related products |
6 |
|
|
Respondent |
Non-medicinal used psychotropic and narcotic products and drug related products |
3 |
||||
|
Respondent |
Highly Toxic, Easily Explosive, DEA Products and Controlled Substances List |
1 |
||||
|
Respondent |
Stimulants Related Products |
0.5 |
4.Points Cumulatively Deducted Penalty Standard for Violations
| Penalty Points Cumulatively Incurred | Responsible Party | Penalty Level | Penalty Measures | Permission Disable Action Definition |
| 0.5 Points | Supplier Account | Warning | Warning of Penalty against Non-compliance on ECHEMI | Warning notice by message and email |
| 12 Points | Level I Violation | Platform functions are restricted for 7 days. | 1. Search block: block product search impression and store search impression. | |
| 2. Site promotion restrictions: remove homepage promotion and product recommend, close keywords ranking ads, gold booth, homepage ads, brand pavilion and other information displayed. | ||||
| 3. Restrict product releases and edits. | ||||
| 24 Points | Level II Violation | Platform functions are restricted for 14 days. | 1. Search block: block product search impression and store search impression. | |
| 2. Site promotion restrictions: remove homepage promotion and product recommend, close keywords ranking ads, gold booth, homepage ads, brand pavilion and other information displayed. | ||||
| 3. Restrict product releases and edits. | ||||
| 4. Close quote functions: Close shop inquiry quote and RFQ quote functions (no matched inquiry receiving and can not quote). | ||||
| 36 Points | Level III Violation | Platform functions are restricted for 21 days. | 1. Search block: block product search impression and store search impression. | |
| 2. Site promotion restrictions: remove homepage promotion and product recommend, close keywords ranking ads, gold booth, homepage ads, brand pavilion and other information displayed. | ||||
| 3. Restrict product releases and edits. | ||||
| 4. Close quote functions: Close shop inquiry quote and RFQ quote functions (no matched inquiry receiving and can not quote). | ||||
| 5. Off-site promotion canceled: the remaining unused rights and interests of EDM, LinkedIn, TIKTOK, wechat, and ECHEMI magazine promotion are cleared and will not be restored. | ||||
| 6. Cannot attend the buyer match meeting. | ||||
| 48 Points | Level V Violation | Account frozen. | The store is closed (the seller's system cannot log in, the front desk of the website does not have this store) and the use rights of other purchased services are closed until the contract expires; The company name is blacklisted and never renewed. | |
| 12 Points | Buyer Account | Level IV Violation | Platform functions are restricted for 30 days. | Freeze the inquiry posting function and other purchased services. |
| 48 Points | Level V Violation | Account frozen. | Closed the buyer account. | |
| Remarks: 1. Points are accrued over the course of the conduct year, which means points are deducted for 365 days for each violation. Except for those whose accounts have been frozen. 2. The penalty method for the accumulation of points does not conflict with the penalty during the dispute settlement period, and can be combined with the penalty required during the dispute settlement period. 3. If the user accumulates 36 or more penalty points, ECHEMI has the right to refuse or restrict the user's participation in various off-site promotion, marketing activities, or the use of products/services. 4. If the user's violation is particularly serious, ECHEMI has the right to immediately unilaterally terminate the contract, close the account, and not refund the remaining service fees; ECHEMI also has the right to publish on the ECHEMI website and/or other media, impose associated penalties and/or permanently refuse to cooperate. 5. The service period is normally calculated during the closing period of the store permission, and the service period will not be extended in any form. 6. The above list is not exhaustive of all violations of the ECHEMI Platform Service Agreement or related rules, ECHEMI has the right to deal with the user in its independent judgment, including but not limited to termination of the service provided to the user. Specific violations are dealt with in the corresponding rules. |
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